We reserve the right to modify our Terms and Conditions at our discretion.
We reserve the right to refuse an order.
DISCLAIMER
FSP Collection is a manufacturer of luxury handmade leather handbags and homeware. Our factory is based in in Cape Town, and all products presented on our website are handmade by highly skilled artisans using A-grade natural leathers and skins.
At FSP Collection, we take pride in our handcrafted products, and while we strive to ensure that every item meets the highest quality standards, please note the following:
Handcrafted Products: Each item in our collection, particularly our Springbok and gameskin bags and homeware, is handmade. As a result, slight variations in texture, color, and fittings may occur. These differences are a natural part of working with genuine leather and hides and should not be considered defects but rather a testament to the unique, artisanal nature of the product.
Materials: Our products are crafted from natural, ethically sourced materials. As with all natural products, there may be inconsistencies in pattern, markings, and appearance, which adds to the individuality of each piece.
Production Times: The majority of our products are made to order. While we aim to meet the specified timelines (approximately 2 weeks for production), there may be unforeseen delays due to factory capacity or other circumstances. We will communicate any such delays with you promptly.
Custom Orders: Special requests and custom orders may have extended production times and are non-refundable, except in the case of manufacturing defects.
Product Care: Due to the natural properties of the materials used, we recommend that you follow our care instructions to ensure the longevity of your product. Improper care may result in premature wear, for which we cannot be held responsible.
Shipping & Delivery: We do our best to ship in-stock items within 2–7 working days. For made-to-order and custom items, shipping timelines may vary. Once your item has been dispatched, FSP Collection is not liable for any delays caused by courier services or external factors beyond our control.
By purchasing from FSP Collection, you acknowledge and accept these terms. If you have any questions or concerns, please feel free to contact us at info@fspcollection.co.za before making a purchase.
SHIPPING
FSP Collection handbags are currently sold exclusively within the borders of South Africa. For sales enquiries further afield please contact info@fspcollection.co.za
Shipping within South Africa is free of charge.
PAYMENT
Through the PayFast payment gateway
RETURN POLICY
Returns and Refunds
Our return policy lasts 30 days from the date of delivery. The product must be returned in its original condition and packaging for a refund. Items like personalized or special request orders are non-refundable unless defective.
Product Satisfaction and Returns
Our Springbok and gameskin products are crafted with care and attention to detail, but we understand that sometimes items may not meet expectations. If you are not completely satisfied with your order, or if the product is not as expected, you may return it within 14 days of receiving it for a full refund.
Interpretation
A ‘business day’ means any other day besides a Saturday, Sunday or national holiday.
The headings in these terms and conditions are for convenience only and will not affect their interpretation.
Words implying the singular number include plural and vice-versa.
Goods
The description of the goods is set out in our sales documentation and on our website, unless expressly changed in our quotation. In accepting the quotation, you acknowledge that you have not relied upon any statement, promise or other representations about the Goods by us. Descriptions of the goods set out in our sales documentation and website are intended as a guide only. Each piece is unique and will vary.
We can make any changes to the specifications of the goods which are required to conform to any applicable safety, or other statutory or regulatory requirements.
Price
The price of the goods is set out on this website current at the date of your order and stands.
The price of goods is set and not subject to any discounts or reductions.
The price of is exclusive of fees for packaging and transportation/delivery within South Africa.
The price is inclusive of any applicable tax and or other taxes or levies which are imposed or charged by any competent authority.
Cancellation and Alteration
Once you have made a purchase on our website, the sale is considered final.
Law and Jurisdiction
These terms and conditions are governed by and interpreted according to South African law. All disputes arising under these terms and conditions are subject to the exclusive jurisdiction of the South African courts.